We want you to have a great experience shopping with us online. We’re confident in the quality and selection of the brands and product that we sell, and provide the best possible customer service and product knowledge.
If, for any reason, you are not completely satisfied with your purchase, you can return it for exchange or refund (with some exceptions). Please follow our return guidelines for more details. All returns are subject to discretion based on these guidelines.
Return Guidelines:
- All returns must be initiated within 30 days of the purchase date.
- Items must be unused, in new condition with their tags still attached, and in their original packaging if applicable.
- You must have proof of purchase ( web order confirmation, or customer purchase history) for all returns and exchanges.
- All refunds will be made to the tender type used in the original purchase (e.g. cash, credit card).
- FINAL SALE
- For health and safety reasons bear and dog spray will not be accepted for return or exchanges.
- All items reduced by 50% or more cannot be returned or exchanged and are considered a final sale.
- If the item was purchased online and shipped to you, the shipping charge will not be refunded.
- Back-Off Bear is not responsible for return shipping fees. We also recommend that you ship your return package with a carrier that can provide a tracking number and insurance. Back-Off Bear is not responsible for packages lost in transit.
- If items in an online order arrived damaged/defective or the wrong item was sent, you will be refunded for the cost of returning the item and should you choose to exchange any product, we will ship it to you free of charge.
- The Back-Off Bear return policy does not cover ordinary wear and tear or damage caused by improper use or accidents.
- If a customer returns merchandise that does not meet the return guideline conditions, a refund will not be issued and the item(s) will be sent back to the customer at their expense.
Returning items for exchange or refund
Returning your purchase(s).
Please email us at sales@back-offbear.ca with the following information:
- First and Last Name
- Phone Not Required
- Order Number
- Date Purchased
- Reason for Return
